Online Benefit Management
Automated enrollment and self-administration eliminates the headache of open enrollment. This means members can enroll on their time and include their family in the decision-making process.
Automated enrollment and self-administration eliminates the headache of open enrollment. This means members can enroll on their time and include their family in the decision-making process.
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The Blue Directions website is offered by Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association (“HCSC”) and operated by Trionfo Solutions, LLC (Trionfo). Blue Directions is a registered service mark of HCSC.
We want the users (“you”) to have an understanding of how the site functions, the tools that may be used to collect information about you and how we maintain and protect the privacy and security of the information you provide when using the Website.
Please read the Terms of Use and Privacy Statement in their entirety since you will be required to accept them. By accepting, you represent that you are at least 18 years of age, acknowledge that you have read and understand them and that you expressly agree to be bound by them.This binding agreement is not intended to replace any other agreements that you may have with Trionfo or HCSC.
HCSC and Trionfo offer the Blue Directions website, a secure online resource to help brokers and employer groups review and make decisions about the insurance options that they will make available to clients and eligible employees. Employees will also use the website to make decisions about your employer sponsored benefit plan. All users will also be able to perform online transactions accurately, quickly and securely.
For example, authorized brokers and representatives of the employer group will be able to:
While employees will be able to:
Your Blue Directions account privileges depend upon your consent to honor these responsibilities; we rely on your good faith and judgment. If you choose to provide inaccurate or false information or use poor judgment HCSC and Trionfo have the right to discontinue your access to this website.
We reserve the right to refuse to post or to remove any User Submissions, in whole or in part, that, in our sole discretion, are unlawful, unacceptable, undesirable, inappropriate or in violation of these Terms and Conditions.
You agree that you will use this website at your own risk. Neither HCSC nor Trionfo are liable for any damages (whether direct or indirect, special, incidental, consequential or punitive) incurred by you as a result of your use of this website or the information you receive from or submit to this website. HCSC and Trionfo shall have no liability whatsoever for failure of electronic or mechanical equipment or communication, telephone or other connection problems, computer viruses, unauthorized access or interception of data from this website, theft or errors.
All right, title and interest in the content (including software, text and images) and other intellectual property (including trademarks, service marks and copyrights) on this website are solely and exclusively the property of HCSC, Trionfo or their respective licensors, and are protected by intellectual property laws. Blue Cross, Blue Shield and the Cross and Shield symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. You acknowledge that content available through this website, including, without limitation, content of third parties is protected by copyright, trademark, patent or other intellectual proprietary rights and laws. All rights not granted in these Terms of Use are reserved to HCSC, Trionfo and their licensors.
The Privacy Statement is part of the Terms of Use. Privacy and Security is important to HCSC so we want you to understand what information is collected, how it is collected, how it is shared, and how it is kept secure when you use the Website.
We collect Personal Information from users of this Website who voluntarily choose to disclose this information in order to use the services available through this website including generating recommendations for coverage and processing insurance applications.
Personal Information that a user provides may include a user’s name, date of birth, gender, postal address, telephone number, email address, social security number, internet protocol (IP) address, marital status, etc. In addition, personal information may be reported by your employer which could include your employee ID, employment status, date of hire and qualifying events such as birth, marriage, divorce, or death. The Personal Information is collected from you when:
You acknowledge and agree that any information you submit via this website is accurate. Trionfo and HCSC are not responsible for maintaining any information you provide to us, and we may delete or destroy your information or data at any time.
We collect non-personal information from visitors to the website in order to enhance the user’s experience while on the website as well as to improve the design and content of the website. The tools we use are listed below. Please be aware that none of these tools provide HCSC or Trionfo with the ability to read any data residing on your computer.
Cookies and tags are used on websites to gather information about how individuals use and navigate the website. Neither cookies nor tags can extract any personal information about you, nor can they read any data that resides on your personal computer or device. The data collected from these sources are used to recognize repeat users and track usage patterns. Specifically, we use "cookies," which are small pieces of information sent by a web server and stored by a member's web browser. Cookies allow the web server to maintain an active "session" with an individual user and track what tools users are accessing on the site. If you reject the cookies, you will only be able to view the website.
The following are examples of how we use the information collected from these cookies and tags:
We may share your information with other authorized parties that HCSC works with to provide you with coverage and benefits. These parties could include Business Associates, your Plan Sponsor, Brokers, and your Employer. HCSC will only share your information as allowed by law; if the law requires that HCSC secures your authorization prior using or sharing your information, we will do so.
This website may contain links to other websites and/or resources hosted by independent third parties. At times, HCSC works with such third parties to create the content on these websites; at other times, a link to these websites is provided solely as a resource or convenience for our users. Since these third-party websites are not hosted or maintained by HCSC or Trionfo, we do not make any guarantees or warranties as to the validity or accuracy of the information posted on these websites, or for any products or services that may be available on these websites. As a result, you agree that neither HCSC nor Trionfo are liable for any damages you may incur as a result of your use of or the information you receive from or submit to these third-party websites.
The use of these third-party websites may subject the user to separate binding agreements, including terms of use and privacy statements, which can be found on the third-party website if applicable. Be sure to read these additional agreements and statements and have a working understanding of the terms.
Trionfo adheres to accepted industry security standards that are designed to protect any non-public personal information on this website against accidental or unauthorized use, access or disclosure. The technology we use is specifically designed for web servers. All of your personal information resides in the United States of America in a secure database behind a firewall where it cannot be accessed without proper authorization.
Information on this website is protected by Secure Socket Layer (SSL) technology , the leading security protocol for data transfer on the Internet. Secure Socket Layer ("SSL") technology encrypts your personal information as well as your health history if it is transmitted over the Internet. In addition, we periodically subject this website to simulated intrusion tests and have developed comprehensive disaster recovery plans.
Even though there are advantages to using this website, as with all electronic communications, there are some risks which may include:
You also have a responsibility in keeping the personal information that is available on the Blue Directions website secure by keeping your account name and password confidential. This will help prevent any potential unauthorized access to your account.
Trionfo and HCSC comply with the laws and regulations related to both the length of time that we retain your electronic personal information and its proper destruction.
This Website is not intended for use by children under the age of 13. We will not knowingly collect any Personal Information from visitors under the age of 13 online through this Website. If you think that we have collected Personal Information from a visitor under the age of 13, please contact us.
The Terms of Use and your use of the website are governed exclusively by the laws of the State of Illinois, without reference to its rules regarding choice of law.
HCSC and Trionfo may change these statements from time to time. When updates are made, the date at the bottom of the statement will be updated to reflect that a revision has occurred. We encourage you to periodically reread this statement to see if there have been changes that may affect you.
If you have any questions or concerns about the Terms of Use or Privacy Statement, you may call us at 855-608-7615 or send an email to bluedirectionssmg@bcbstx.com.
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